response from the art museum

i was well pleased with this.

Dear Ms. [last name deleted],

I am the Director of Visitor Services at the Philadelphia Museum of Art and I am writing in response to your recent email about your friend's experience. We work hard to ensure all of our visitors have a pleasant experience and are upset when we fall short of that goal. I can only imagine your friend's frustration and concern when she was told that she could not breastfeed her baby within the gallery. I assure you that is not our policy. The Museum is fully aware of the ordinance that permits women to feed their children wherever they wish. This ordinance is reviewed with all of our staff and security personnel during their training. It seems that in this case, this particular officer was not clear on the policy. I cannot apologize enough on behalf of the Museum that your friend was put in that situation. We have reviewed this ordinance in subsequent line up meetings with all of our security officers as well as ensured that the class currently in training is clear on the policy.

Ms. [last name deleted], I am a mother of three and I know and understand how difficult it can be for mothers who choose to breastfeed their children and then have to deal with criticism from those around them. We take pride in welcoming families to the Museum in hopes that our young visitors will continue to explore the Museum, as they grow older. We would not want anything to hinder that relationship.

Thank you for bringing your concerns to our attention. We look forward to welcoming you and your friend back in the future.

Sincerely,
[name deleted]
Director of Visitor Services
Philadelphia Museum of Art